Our primary markets include companies that require low quantity
or one-of-a-kind products fast. Our typical
prototype and short-run lead-time is
2-5 days however we frequently are able to serve customers with same day and
next day service.
We are a small manufacturer, and as a result cross training
throughout all areas of our organization is an on-going integral part of our
company’s philosophy. This philosophy allows us to quickly shift staffing to
accommodate prototypes and short lead-time projects within any of our processes
Wherever possible, equipment is computer controlled or assisted
with network access to sales, pre-production/art, and quality control. Most prototypes are
machined, engraved, imaged, or printed directly from computer files, many times
eliminating the time and costs associated with tooling, films and screens
necessary for larger runs. The majority of our production computer files are
modified versions of a customer’s original CAD or graphics file that have been
e-mailed to us or acquired through their FTP site. Upon receipt of a customer’s
file, an Account Representative will review the file on screen for revision
level and customer instructions, and enter an order to update our schedules and
produce work order(s) and shipping documents. Following the Account
Representative’s review, the customer’s file is immediately available for
production or art to begin manufacturing. Our art, production, quality control, &
shipping schedules are updated live to maintain the high level of communication
necessary to maintain our fast turn-around times.
Our entire production staff is college educated, primarily in
graphic arts, in addition to their many accumulated years of experience.
service staff consists of customer Service / Account Representatives with 50 years of
combined printing and product identification industry experience. In addition,
our sales manager, Debi Fellows, has a BS in chemistry, 15 years in polymer
research and technical service, and has more than 15 years of experience in our
Our President, Joe Fellows, has 10 years experience in
electrical engineering, machine controls and project management in addition to
his 25 years of product identification industry experience.
Although the company does not have dedicated engineering
personal, our small size coupled with our wide range of knowledge and experience
allow us to quickly tackle design and development projects. When technical
information cannot be found in-house, multiple contacts are quickly identified
and contacted in our network of technical advisors at material manufacturers,
suppliers, customers, and partner companies.